Then he said something which seized my attention: ‘I withdrew £20 million today from Bank of Scotland to put it in a safe place.
In the autumn of 2008 I attended a black tie business dinner. I forget the occasion or the organisation responsible, they are all very similar and after a while the memories of each merge into one.
When did Bank of Scotland begin the change from a predominantly service culture to one being predominantly driven by sales? In HUBRIS, I acknowledge that it was starting before the merger with Halifax, but new light has been shed by a reader – a former senior HR executive in the Bank, who dates it from the merging of Capital Bank into BoS.
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